So this morning Canon calls me to oh-so-generously fix my battery cover for free, but they are still charging me for the camera repair. Okay. Fine. So go. I fax them a credit card authorization (thanks Mom!) and request a call back with an estimated date of return.
After a couple hours some Canon dude calls me back with a “15 to 20 business days, but it could take longer based on seasonal volume” estimate. What season that is, one is forced to ponder. Perhaps it’s the season of broken shitty Canon cameras? They have had my camera for 10 days already. This is going to be, like, a month without my camera. A month without my camera that broke because Canon didn’t think people would take a lot of photos with their $1200.00 DSLRs. Huh.
My reply to this estimate was one terse sentence: “I’d like to talk to a supervisor about how terrible your customer service is please.”
The Canon dude tells me there are no supervisors. How do I get a job at a company where there are no supervisors? Sounds dead easy. But once again, my case is being “escalated” (I love CSR jargon. Too bad they can’t “own” the issues and maybe “think outside the box” …. before this “client” goes “postal” I mean) to a supervisor (even though there aren’t any) who will call me back within 48 hours. Oops, he means, business hours. Given it’s 2/3rds of the way through Friday, what he really means is “Someone may call you next week when you’ve calmed down.”
Hah. Fooled them. Absence makes my heart grow IRATE!!!! By next week, I’ll be dressed in camo and chewing tobacco and muttering about ‘them’ while hiding in some shrubbery.
Anyway, I made up of the sum of several parts. There’s the sappy dog lover part of me, and also the mmmm meat-is-tasty part of me, and the I’ll-drive-my-friends-anywhere part of me, and the missing camera addict part of me, and also the infinitely evil and vindictive part of me. Canon found that part, sadly for them.
See the evil part of me wants to do things like suggest TWAAW fans email the Canon PR department and tell them about how their crummy handling of a camera repair has made you a new fan of Nikon. Or maybe, you know, fill out the customer service feedback page with sentiments about how their shoddy service has ruined your day. You know, evil stuff like that.
Not that I would ever suggest that, of course. Nope.